01
Job details
Customer, vehicle, mileage, booking and work required.
Something we're building
Is it time to put the paper job card away?
A simple Digital Job Card built around the way a real independent garage works.
Not another garage management system. Just a better way to keep control of the job from check-in to handover.
The problem
Paper works. Until you need to find something.
Paper job cards have worked in independent garages for decades. For plenty of garages, they still do. But the cracks tend to show when the workshop gets busy.
Notes everywhere
Technician notes, scribbles and extra work can end up scattered across the job card.
Photos on phones
Useful evidence gets taken, but not always stored with the actual job.
Customer decisions
Additional work may be discussed, approved or declined, but the record can be hard to follow later.
Finding the history
Six months later, someone asks what happened and the paper trail suddenly matters.
One job. One digital record. Less paper floating around the garage.
From check-in to handover
Keep the important parts of the job together.
The idea is deliberately simple. Reception opens the job. The technician sees what needs doing. Findings, photos, decisions and final checks stay with the same record.
02
Workshop tasks
A clear list of what the technician has actually been asked to do.
03
Check-in evidence
Take photographs from a phone or tablet and keep them with the job.
04
Customer authority
Record customer authority and signature digitally.
05
Vehicle condition
Record the vehicle's condition when it arrives at the garage.
06
Additional work
Technicians can record what they find, add photographs and explain what they recommend.
07
Technician findings
Keep workshop notes with the job instead of on scraps of paper or somebody's phone.
08
Customer decision
Keep a record of what's been approved, declined or left for another day.
09
Final quality check
Make the important final checks part of the job rather than something that's assumed to have happened.
10
Vehicle handover
Complete the job and keep a clear record of the handover.
Deliberately focused
We're not building another garage management system.
There are already good systems for bookings, invoicing, accounts, parts and running the wider garage.
We don't want to recreate all of that.
Digital Job Card is being developed to solve a much narrower problem.
Can we replace the ageing paper job card with something simple enough that a small independent garage will actually want to use it?
Built around real garage life
Built in a garage. Tested in a garage.
This hasn't started with a software specification. It started by watching what actually happens during a working day.
- Reception gets interrupted.
- Technicians need clear information.
- Additional work gets discovered.
- Customers need contacting.
- Photos need keeping.
- Someone needs to make sure the final checks happened.
Part of a bigger picture
The workshop is only half the story.
Digital Job Card keeps control of the work. Touch Point Manager looks after a different problem: making sure the customer doesn't get forgotten.
Keeps control of the job.
Workshop tasks, photos, customer authority, additional work, technician findings, final QC and vehicle handover.
Makes sure no customer gets forgotten.
Enquiries, quotes, callbacks, customer decisions, deferred work, follow-up and daily priorities.
They're separate tools. But we're also exploring what happens when they start talking to each other.
Early testing
Does your garage still use paper job cards?
We'd like to hear what works, what drives you mad and what would actually make you consider changing.
No hard sell. No commitment. Just an opportunity to see what we're building and tell us what you think.